Client Feedback

Treating Customers Fairly - Client Questionnaire

As part of our commitment to treating our customers fairly, we would welcome your feed back on our products and services.

Please take a moment to complete our Client Satisfaction Questionnaire which will be used to evaluate and improve the services we provide.

Thank you for your feedback, we appreciate you taking the time.

Client Name 1

Title

Forename(s)

Surname

Client Name 2

Title

Forename(s)

Surname

Adviser

Name of Adviser

Questions

Q1. Please rate the thoroughness with which your Adviser went about the process of obtaining sufficient information regarding your personal and financial circumstances prior to making a recommendation regarding this transaction?

We'd appreciate you providing more feedback here

Q2. Do you feel that you and your Adviser fully discussed your understanding of Investment Risk and that your recorded attitude to risk matches the product you have chosen?

We'd appreciate you providing more feedback here

Q3. Do you feel that your Adviser explained the product recommended clearly and in terms which you could understand?

We'd appreciate you providing more feedback here

Q4. Do you feel that the Key Facts Illustration provided, detailed accurately the terms of the product recommended?

We'd appreciate you providing more feedback here

Q5. Do you feel that the Suitability Report provided a clear explanation of why the product was chosen and accurately detailed the terms of the product recommended?

We'd appreciate you providing more feedback here

Q6. Please rate the clarity with which your Adviser made his/her explanations and their ability to handle your questions during the process

We'd appreciate you providing more feedback here

Q7. Please detail any aspects of the service provided by your Adviser which might have been improved?

Q8. Please rate how well you think your Adviser considered and prioritised your interests when making their recommendation?

We'd appreciate you providing more feedback here

Q9. Would you use the services of your Adviser again?

We'd appreciate you providing more feedback here

Q10. Overall how would you rate our service?

We'd appreciate you providing more feedback here

Email Address

Your Privacy

We take your privacy seriously. Personal data submitted to IQ Wealth Management with this form will be treated in accordance with the Data Protection Act 2018. A copy of the IQ Wealth Management Privacy Notice can be downloaded here.

The internet is not a secure medium and the privacy of your data cannot be guaranteed.

UK News

Chancellor signals more headroom is needed in Budget
Reeves said she wanted to ensure the UK had sufficient headroom to provide resilience against future shocks.
North Sea oil and gas firm Petrofac files for administration
The energy services provider, which had been undergoing a financial restructuring, employs about 2,000 people in Scotland.
Outline of US-China TikTok and rare earths deal agreed ahead of talks
US trade secretary says the two will sign a deal on TikTok, while hinting at agreement on rare earths and tariffs.
MoJ owes us £20m after contractor collapse, say suppliers
Suppliers say millions are owed despite the government promising to use protected accounts.
'Flawed' HMRC system stops hundreds of child benefit payments
Hundreds of families in Northern Ireland had their child benefit payments stopped because they flew through Dublin Airport.